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IT Support

If your business does not justify hiring full-time IT support staff, you could benefit from regular support from our experienced IT Technicians. We are always available and we will carry out any IT related tasks required, either remotely or at your premises as required.
We offer preferred rates for businesses and organizations who agree to a regular weekly or monthly IT support contract. Choose from the following IT support options. Packages can be combined to best suit your requirements and budget.
 
SERVER PACKAGES
 
SERVER MAINTANCE 
We will monitor your servers 24/7 using Remote Monitoring Systems and will perform regular housekeeping tasks to keep your server running optimally. You have the option of engaging us to resolve any issues beyond the scope of the regular housekeeping tasks at a preferred hourly rate.
 
SERVER COVER
This service contains everything in the Server Care package, and also covers any work necessary to repair the server in the event of a problem. This provides you with peace of mind, knowing that any server issues will be dealt with at a fixed monthly cost. Only issues that cannot be resolved remotely will require an onsite visit.
 
The service consists of telephone support, remote support and onsite support where appropriate. The service covers servers and associated operating systems as well as Sky Hi Technology Projects approved software. Where you have software which is covered by a separate support agreement, such as SPSS, support will be limited to liaising with the appropriate 3rd party support department where necessary. The service includes all necessary repairs and fitting of replacement parts.
 
PC AND LAPTOP PACKAGES
 
PC SUPPORT
We will provide unlimited telephone and remote support for your PC and laptop hardware, software and users. Any problems that cannot be resolved on the telephone or by remote access will be charged at a preferred hourly rate. The service consists of telephone support and remote support. The service covers PCs, Operating systems and our approved software. Where you have software which is covered by a separate support agreement, support will be limited to liaising with the appropriate 3rd party support department where necessary.
 
IT MANAGER SERVICE
 
AD HOC IT SUPPORT
If you require IT support but don’t have a regular IT support contract or a prepaid support block, you can still benefit from the experience of our IT technicians. They can carry out any IT tasks required, either remotely or at your premises on an ad hoc hourly rate basis.
 
COMBINING SERVICES
IT Manager services can be combined with our Server and PC packages for extra peace of mind. If you are unsure which approach will be best for your business, please get in touch with us to discuss your requirements.
 
If you are looking for a reliable and experienced IT Support company please give us a call on 256 775565713 or email at info@skyhitechug.com to discuss your particular IT support requirements and our support packages in more detail.